Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24/7 at any time if you need assistant.
Refunds may only be issued within 72 hours of the purchase date. After 72 hours no refunds can be processed.
If you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer’s bank account within 20 to 31 working days.
However, there are cases in which a refund takes longer to process may up to 90 days. We are not responsible for this time frames and delays. We are not the payment provider just the Wize-TV service provider.
We will refund completely only purchase which has been done in less than 72 hours. All other refund requests will be returned partially according to used period of the subscription. Wize-TV support team will contact users in all refund cases.
Note: Every refund usually takes 20 to 90 working days to take place and it’s not in our hand to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.
In case user/customer can’t watch there Wize-TV subscription plan for 48 hours+ because Server Issue or any other problems caused by US we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.